FAQ

For tenants

• I want to rent a home, what do I do?
• I want to be notified when new homes become available, what do I do?
• I believe a listing is fake, what do I do?
• I can't see the landlord's contact information, what do I do?
• How do I search for homes?

Account

• How can I delete my account?
• I can't log in, why is that?
• Where can I find my profile?

Subscription

• Where can I read the terms and conditions?
• Why can’t I cancel my subscription?
• How can I cancel my subscription?
• What do I get out of being a member?

Payment

• I'm being charged double/more frequently
• I got charged without having an active subscription
• Why is my card being declined?
• How do I pay for a subscription?
• I started a trial subscription and now I’m being charged, why is that?

Rental Agencies, Landlords & Business inquiries

• Why are our properties listed on this website?
• I created a listing but it didn't get approved
• Business proposals
• Add, remove or adjust our listings

SearchAgent

• How can I create, edit or delete a SearchAgent?
• I want to stop receiving emails.

Refund Policy

• Why was I charged? - Rentola's subscription process
• Refunds and fraud concerns